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Frequently Asked Questions

Purchasing Inquiries

What Are Your Product Sizing Details?

Bracelet Length: All men's watches are shipped to fit the average size wrist (7 1/4″ – 7 1/2″). All women's watches are shipped to fit the average size wrist (6 1/4″ – 6 1/2″).Additional watch links are available upon purchase.

What Are Your Shipping Details?

Shipping Details: All watches are shipped within 2-3 days of payment fulfillment. Watches are shipped with FedEx Standard Overnight Shipping.

What Is Your Return Policy?

Return Policy: Returns are accepted within 3 regular days from the date of order. Returns after this period are not acceptable. A return will only be accepted if the watch has no visible signs of wear and is returned in the condition that it was shipped. It must be returned with all original packaging and with the watch sticker attached.

Are All Watches 100% Authentic?

Authentication: All watches are 100% certified authentic by our in-house expert watchmakers. Additionally, all watch purchases come with a 3rd party certificate of authenticity provided by WatchCSA.

Selling Inquiries

Is There A Charge To Get An Offer?

No. Getting an offer is always free of charge. You are welcome to submit one watch or several. Our offers are good for 7 days due to the pre-owned Rolex market changes. You can either call us at (213) 302-4400 or fill out our simple online free request form and a team member will call you back with our offer.

What If I Am Unhappy With The Offer?

No worries, you are under no-obligation to sell your Rolex. Your Rolex will be returned to you via two day and insured through FedEx, all free of charge. Our offers are based on current market values for your pre-owned watch.

How Is The Buy Price Determined?

Watch Guys is a leading online marketplace for customers looking to buy or sell pre-owned Rolex watches. The main factors that we consider to correctly value your Rolex are the model, overall condition, material, and current resale popularity or demand. Past sales history of recently sold Rolex watches like yours is also considered. If your Rolex is a collector or vintage piece, auction prices are checked around the world. Watch Guys pays more because we can. Sell Rolex for cash today!

How Fast Will I Get Paid?

We make immediate payment the same day your watch arrives. We pay by wire transfer directly into your bank account, or we can mail you a company check the same day. Customers who visit our local store have the option to be paid in cash.

How Safe Is It To Sell To Watch Guys?

We buy Rolex watches every day from all over the United States using our safe and trusted mail in service. All packages that are shipped and received by Watch Guys are fully insured for full value and tracked through FedEx. We are also open at our storefront location where walk-ins are always welcome. Our team is always available by phone, email, or chat.

Do You Buy Other Luxury Items On Website?

Yes, we are a leading buyer of high-end watches such as Rolex, Cartier, Panerai, and Omega. We also are interested in buying designer jewelry such as Cartier, Tiffany, Van Cleef & Arpels, and other high-end jewelry. Just give us a call and we will let you know how to proceed.

How Much Does The Watch Mailing Kit Cost?

Requesting a mailing kit from Watch Guys is always free. We cover the cost of shipping and insurance. There is never any fees, commissions, or hidden costs. Once your Rolex arrives if you are not happy with our offer we will gladly return your watch free of charge.

How Do I Submit My Item?

Selling your Rolex to Watch Guys is simple and fast.
Our two fastest ways are:
1) Request a FREE quote using our simple online request form on our website and a specialist will call you the same day with a quote.
2) Give us a call at (213) 302-4400 and we will give you a quote over the phone.

Can I Sell My Rolex Without Box or Papers?

Yes, Watch Guys will buy your Rolex without the paperwork or box. It may be more profitable to have in your possession all the items listed above when selling your pre-owned Rolex watch but experienced trustworthy buyers like Watch Guys who understands that some people have misplaced them or moved. We will buy your Rolex without the paperwork or box with full confidence and you can expect the best price, especially Rolex watches in good condition.

Can I Be Sure My Rolex Has Not Has Not Been Tampered With?

Every watch or package that is received or needs to be mailed out is always under video surveillance for your protection. Rolex watches are never tampered with.

Do You Provide Shipping Insurance?

Yes we do! Just print our free FedEx shipping label and your items will be fully insured for the full value of the quote you received. If you feel your Rolex has a higher value, we will be glad to provide additional insurance. You just call our customer service department at (213) 302-4400 and we will provide you with instructions before the shipment of your watch.

What Is Necessary From Me To Sell My Rolex?

When selling a Rolex Watch online, it is always helpful to provide us with as much information as possible. By having the model number makes it easier for our company to offer the most competitive price for your Rolex watch. Some other important documents to provide us with would be the warranty card, original box, sales receipts, and any other items that will help make your Rolex more valuable and easier to re-sell.

In addition, high quality photos will greatly assist us to assess your watches condition more accurately and result in a higher price for you.

Finally, although it may be best for you to have the box and paperwork, and sales receipts to a trusted Rolex buyer like Watch Guys, we understand it is sometimes difficult and these items may be lost or misplaced over time. Rest assured you can sell your Rolex in full confidence, safely and securely and still count on the best price when your watch is in good condition.

Is Your Site Secure?

Watch Guys is highly secured and protected by 256 bit SSL (Secure Socket Layer) to ensure your information always remains secure. Rest assured we do not sell or distribute your personal information to anyone.

When Will I Be Paid?

We pay the same day your items arrive and offer is confirmed. You have two payment options, by bank wire sent directly to your bank account, or we can mail you a company check. If you would like a check to be overnighted just let us know. Cash is optional for customers selling locally.

Do You Have A Storefront Location?

Our storefront location where walk-ins are welcome is open Monday through Friday 10 AM to 5 PM (PST) and on Saturday 10 AM to 2 PM. We are closed on Sunday, but customers can submit their items at watchguys.com or call during business hours at (213) 302-4400.

Are My Items Safe To Ship?

The safety of your items is our number one priority and we are happy to go out of our way to ensure your valuables arrive safe and secure. All packages are fully insured for the full value as soon as your package is scanned at FedEx or UPS, and all the way to our headquarters. We cover all the cost of mailing and insurance, even if you are items are returned to you. We will email your tracking number so you are able to track your package every step all the way to our door!

Another safety precaution is we make sure our mailing labels are extremely discreet. There is never any mention of the word cash, watches, or jewelry. We want to avoid suggesting what the contents are to provide another layer of security. It’s fast, easy and completely safe to use our mail in service. We wouldn’t have it any other way.


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