Refund Policy
An Acceptable Return:
WatchGuys is committed to satisfying our customers with every purchase. Per our return policy, WatchGuys only accepts returns within 3 calendar days after the watch has been received and only if the product is returned in its original, as-shipped condition, showing no signs of visible wear or use.
Should you choose to return your purchase, please ensure the watch is sent back in the exact condition you received it, complete with all original paperwork, boxes, receipts, and booklets that were included in your shipment. After we receive and inspect the watch, confirming it meets the return criteria, WatchGuys will process a refund of the purchase price. Please note, the refunded amount will be the original purchase price minus any costs for return shipping and insurance that WatchGuys has incurred, as well as any fees from transaction methods like credit cards, Shopify Installment Financing, Shop Pay, or PayPal that were used for the purchase.
Once your package reaches our headquarters it will be carefully inspected (all under video recording) by one of our experts to make certain it matches the exact condition it was sold in and if watch was purchased with box, paperwork, tags (including the “non-removable” tags), please include all of these in your package before a refund will be released.
*Please note: This policy is for watches that are available for purchase on our websites checkout only. This return policy does not apply to "Inquiry Only" products (read more below) or In-Store purchases (read more below).
An Unacceptable Return / Restocking Fee:
If the product is returned within 3 calendar days of you receiving the watch in a non-original (not as-shipped) condition, WatchGuys may deny the return or charge a restocking fee of up to 25% depending on the watch's sale price.
Returns will not be accepted for items returned broken or with signs of tampering or misuse such as: opening the inside of watch, removing links, exchanging or replacing any part of the watch, cracked crystal, heavy scratches that cannot be removed with a polish, dented or chipped pieces on any part of the watch. WatchGuys reserves the right to deny a return they deem broke the return policy.
In-Store Purchases:
All in-store purchases are final sale. No returns will be accepted.
Inquiry Only Purchases:
What are Inquiry Only Products on WatchGuys?
Products available via Inquiry Only, may be recognized by products that are not outright purchasable on the cart or checkout of watchguys.com. These products will have an “INQUIRE NOW" button listed on their product page in replacement of a "BUY IT NOW" live and purchasable button.
It is important to note that while WatchGuys does guarantee the authenticity of all watches on watchguys.com, “Inquire Only” products are final sale. At which point, no returns or exchanges are acceptable for any product marked as an “INQUIRY ONLY” product.
How To Initiate a Return:
By Email:
If you would like to proceed with a return and believe that you meet the above criteria for an acceptable return, you may email us at sales@watchguys.com with subject "Order #xxxx: Request to Return". Upon receiving your email, a WatchGuys representative will reach out to you to arrange the shipping and insurance for your item. It is important that you act fast once this email is received as we do not accept returns outside of the 3 calendar's day window from the date you originally received the watch. WatchGuys is not responsible for lost packages.
By Call:
You may also call our customer service department to arrange for a return at (213) 302-4400.